Paint & Wallpaper
Protective masking paper is used to protect the walls from overspray. Masking tape is used to adhere the paper/ plastic to the walls & ceiling. The customer is responsible for the removal of the masking paper and tape from the walls 24 hours after completion of the refinishing project, and any damage that may occur to those areas. Please, take your time and be careful when removing any masking paper/plastic and tape.
Plumbing
We are not licensed plumbers, but we may be required to remove handles, overflow covers or any plumbing hardware in order to apply our product properly. If we cannot remove the hardware, we will mask off to protect against overspray in order to continue the refinishing process. Customer is responsible for replacing plumbing
hardware.
Please have any water leaks or glogged drain repaired prior to our arrival.
Trip charge
If job is booked and I show up and you forgot to call me to cancel or reschedule there will be a trip charge of $125.00. I only schedule one refinishing a day (To be able to take my time with your tub). If you don’t call me to cancel or reschedule I lose a days pay so there will be a charge for this. (fair is fair).
Any Warranty work will incur a $25.00 fuel surcharge. Warranty work would consist of failure of adhesion (peeling not chipping) Chipping is not caused by failure of product or craftsmanship but, by dropping something on the surface hard enough to chip it. If you get a chip on the hood of your car you would not expect the car dealer to fix it for free right? However, for my prior customers I only charge a
nominal fee.
Preparation
Clean area and ceilings before our arrival, this will reduce the chance of anything landing in the finished coating. The customer is responsible for the cost to remove (repair) any foreign object or excess dust that lands on the finished surface after the job has been completed. Please remove all loose items from the room (i.e. pictures, rugs, toiletries, and curtains)
Terms
This is a service request contract. Payment is due and payable when the job is completed. We accept Credit Cards, Cash, Checks, money orders, bank checks. $50 returned check fee.
Make checks payable to Bathtub Rx, LLC Payment acknowledges customer’s acceptance and Inspection for quality of workmanship.
Important
If color is not specifically requested I will shoot the tub white. Mind you there are many shades of white and I don’t guarantee a perfect match to your tiles or toilet. Also, keep in mind that it’s not unusual for a freshly refinished tub to make your old tile look bad. I actually had an unhappy customer because after the tub was shot it made her tile look bad and blamed me for it. (the complaint was tub glossy and did not match the tile) Funny, We Refinishers strive to make tubs as glossy as possible.
Warranty
WARRANTY PERIOD: (3) THREE YEARS. Bathtub Rx, LLC, warranties Refinished tubs against the failure of adhesion of the Primer or Finish Coat, to the original consumer, during normal residential use. (Peeling not Chipping) Chipping would be something caused by dropping something hard or banging of hard toys etc. Please avoid plastic toys. Rubber toys should be OK. If it’s still down after 3 years you know it’s own good. Any scratching, deterioration of the glossy finish or staining over time due to usage, cleaning practices or water conditions will be considered to be normal wear and tear. We cannot prevent dust from settling onto the newly refinished surface, as we are not working in a 100% dust-free environment. Regular cleaning will remove or make the dust particles less noticeable.
DO NOT PICK OR TRY TO REMOVE PARTICLES AS THIS MAY DAMAGE THE SURFACE.
If a slip-resistant surface is installed, please use caution when entering and exiting your tub or shower. We are not responsible for accidents. Hence the word Slip “RESISTANT” is not proof. No warranty against failures due to bathmats with suction cups. Tubs with corrosion or rust problems will be repaired to the best of our ability. It is impossible to cover against any future corrosion or rust problems that may occur. There is no guarantee that my white used for a refinishing project will match the color of existing fixtures. (ie. Toilet, sink) There are just so many shades of whites that I simply can’t guarantee an exact match. Feel free to ask to see the coating first. If I do refinish tile, failure of adhesion of the primer or finish coat on wall tile or grout lines (due to recessed grout lines), is not covered under this warranty and is subject to a repair charge.
Glued Down Mats I warranty up to a year from peeling off. Peeling off due to holes in mat not warranted. A hole in the mat will cause the mat to let go. Rare but, does happen so be careful not to drop heavy or sharp items on the mat.
Countertop coverage does not include laminate lifting off the substrate or backsplashes separating from the countertop. Due to the composition of the Multi-speck material, the final application pattern may not match the sample exactly.
Items not covered under warranty: Sinks, floors, tubs with rust or corrosion, chip repairs, nor refinished products in Commercial or Rental Properties.
If your tub was a prior refinished tub and it is not stripped off but shot over I can’t warranty this tub from the original finish failing. My coating will only be as good as the original coatings adhesion goes so there’s no way for me to warranty against that old coating from failing.
Tubs whether I just cleaned it or refinished it are not warranted in any way shape or form against getting dirty or stained again. In other words, your tub does not come with a lifetime of free cleanings. Please refer to the Tubcare page.
If I do caulk your tub after done it’s only a courtesy. This is not warranted from turning moldy.
This warranty is subject to the following conditions:
• Warranty is not transferable, null, and void if the property is sold.
• Maintain the care instructions listed on the Tubcare page.
• Damage caused by direct impact from an object that caused the surface to chip or crack, either accidentally or intentionally, is subject to repair charge.
• Do not use bath mats with suction cups.
• Do not use abrasive cleaners (SOS pads, Comet, Soft Scrub).
• Do not bathe animals, as their claws may scratch or chip the surface.
• Stains caused by hair dyes, chemicals, or rust, are not covered by this warranty, any attempt to remove or repair, would be subject to repair charge.
• Maintain caulking where the refinished tub meets tile walls.
• Repair continuously leaking/dripping faucets.
• Finish needs 24 Hours to cure in Bathrooms, then remove masking and caulk.